Doug- It is not case of simlpe clutch wear- It is a design flaw that has been corrected with a new part/ re-design. My dealer told me the flash would fix the problem and if it didn't he would replace the shifter and that would take care of it. He was not aware of the faulty clutch disk design at the time. smartUSA informed him of the problem and the solution. I would think that by now all authorized smart service centers would be aware of the problem, symptoms, and solution. The total miles is not the issue. Mine failed at 9500.