I love how the manual shifting works but sometimes when it's in 1st it seems like it gets confused. I have had also a couple times when I have had it in manual and shifted back to auto the reverse wouldn't go in it would like jerk real bad. Can someone give me some advice
Take it back to the smart center or to CarMax and have the smart center check to make sure all the latest updates have been installed that address the issue of the transmission not shifting into reverse. I believe the latest is the 2.3 update.