I bought my 09 blue smart passion convertible back in January of 2010 with 6oo miles on it. IT had never been titled , It was used as a marketing display in Arizona.. I love the car but after having the car for only 6 months its been nothing but problems! I need to let everyone who wants or owns a smart My problems with the car! I'm Venting ,yes!
1- oil leak- had to reseal oil pan
2-water in headlight- replaced headlight
3- door hinge popping- replaced hinge
4-head liner loose- reattached head liner
5 -convertible top leaking when rains- said they fixed it
6-oil leak again- put in dye to find leak and after 45 days in the shop REPLACED MOTOR!!!
7- oil leak again- replaced crank seals
8-oil leak again- tightened oil pan bolts
9- emergency brake not working- adjusted cable
10- radio sounds bad- dealer says it’s a cheap car with a cheap stereo SORRY
Now let me inform you on what still has a problem
1- oil still leaking even after 5 attemps to fix it!
2- convertible top leaking when it rains
3-stereo still sounds awful
4-bumper bolt stripped and rusting due to bad removal, don't know why they would remove the rear bumper but hey Smart had a chevy dealer replace the motor. The Smart mechanic could not replace it!
Conclusion- SMART USA states as long as it has warranty they will fix it but they have no compassion about my time, gas spent driving to dealership, or my aggravation.........
This is TN lemon laws from the TN gov. site.
-Any motor vehicle not including motorized bicycles, motor homes, recreational vehicles or off-road vehicles and vehicles over 10,000 pounds GVW.
-4 repair attempts or 30 calendar days out of service
Warranty period or 1 year.
I hope something can be done before i can't take it no more and i have to trade the car!
The dealer states that when they fix one leak another starts.
Have you spoken to the National office? You may want to contact them and let them know about your problems. They may be able to help.
I'm moving to Miami FL next week and will take the car to a new ddealership with new mechanics and i'll let them try to fix it or just maybe trade me out for a new one! crossing my fingers.......I guess i'll make my territory all the way down lol
Sorry that you're having so many problems with your smart.
Changing out the stereo is easy. Once you change out the head unit, there will be a huge difference. If you do the speakers, another huge difference.
I love my smart, but have to say that it would be very tough to continue to think highly of a car or brand that spends more time in the shop than on the road. Even if it was in a wreck and repaired, I wouldn't think that a properly repaired car would have so many problems, and especially the same problem so many times. If I were in charge of Smart, this sounds like a car I would want off of the road because it is a bad example of the brand and has a lot of potential for bad press.
Have you taken the car to a different mechanic to have it looked over?
talked to smart usa today and there regional manager and he said that he will continue fixing the car. I asked him could Smart offer me a complimentery extended warranty and he said no to that as well. So i'm just hoping that smart in miami can fix the car now. Smart has the worst customer service out of any car that i have ever owned. I hope know one else goes thru this agrivation. but word of mouth travels far and as many people come up to me and talk about the car,i'll have nothing good to say! Sorry SMART!Here are some pics of the car at out local car show! a show stopper and now with a bad rep!
Loving my 2008 smart Passion. 26k miles, all mine. Awesome support from my local dealer and mechanic (smartcentermilwaukee, you rock!)
Bought my wife a 2009 Passion this Spring. Best dealer experience ever during the extensive accident repair. story will be on safeandsmart.com soon.
btw, drove the Electric Smart today. wooohoooo!
ok ok moved to miami now and let the guys at smart of weston take a look! what a differrance, oil pan resealed, convertable top readjusted (no more leaks), messed up bolt replaced, speakers replace (all), car cleaned and full of gas! now thats what i call service! i have my toy back!!!!!
You did not have a crappy car, you had a very crappy dealer.
Tony said:ok ok moved to miami now and let the guys at smart of weston take a look! what a differrance, oil pan resealed, convertable top readjusted (no more leaks), messed up bolt replaced, speakers replace (all), car cleaned and full of gas! now thats what i call service! i have my toy back!!!!!