We have developed a problem with our Smart FourTwo that prevents it from going into reverse at times. The resolution, as it's been explained to us, is that we need to spend dollars for a software update to correct this bug.
It does seem a little obscure that a bug in thes oftware that prevents the vehicle from operating what would be considered 'normally' (i.e. when you put it in reveres, it backs up) would manifest itself in an additional cost to correct a defect in the software.
Has anyone else encountered the Pay-Me-For-My-Bug problem?
If the car is still under warranty there should be no charge IMHO. This is a long standing issue with the 08 - 09 smarts.