I RESERVED MY SMART IN SEPT 07.  PRICING THEN FOR THE CABRIO WAS $17,995.  PRICING NOW FOR THE SAME CAR IS $16,995.  SO, I GET MY NOTIFICATION THAT FINALLY SMART IS IN PUERTO RICO.  GET A CALL FROM THE SALESPERSON, GO THERE AND FIND OUT THAT THEY ARE ASKING $30,000 FOR THE CAR I RESERVED FOR $17,995.  WHEN I QUESTIONED THE PRICING, THEY TOLD ME THAT WAS THE PRICE THAT MANAGER WAS ASKING FOR AND THAT WAS THAT.  I WROTE TO SMART AND NEVER GOT A RESPONSE.  I ENDED UP ASKING FOR THE REFUND, AND HAVE NOT GOTTEN IT EITHER.

 

IT UPSETS ME THAT PUERTORICANS GET TAKEN ADVANTAGE OF OUT OF IGNORANCE, BECAUSE I BELIEVE MOST OF THEM HAVE NO IDEA OF THE REAL COST OF THE CAR.

 

SHAME ON YOU SMARTUSA!  I WANT MY MONEY BACK!

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Carlos,
I am not sure about Puerto Rico pricing, could there be high import taxes there? High local sales taxes? I know that car pricing in Europe can vary greatly from one country to another due to stuff like that. ... in 2008 a local company here imported smart cars by themseves (not officially smart usa) and tried to sell them for 30K. Is this an official dealer for smart cars who offered you that price? What was the explanation not to honor your reservation price? Was just wondering.
Carlos:

What model were you looking to buy?

Mine is a Passion Cabrio with all the packages available (yeah, even the leather heated seats, as if I'm gonna need that here where it is 85 degrees all year long) and I payed $24K. Taking all the taxes, exclusivity and other things into consideration I would say that eventhough it is a lot more than in the States, it's like that with most European cars here.


When I bought my '05 Mini Cooper the price difference was about the same ($18K in the States vs $25k here).

BTW, I reserved a smart while I lived in Arizona, and once I moved back to Puerto Rico I asked for a refund and got it in a couple of weeks.

I understand your frustration, but you should now that customer service, and the way dealerships do business here is not the best there is.

Hope you get your refund and if you decide to get a smart after all, write me a comment and I will tell the salesman that helped me, to help you.
Carlos,
I just read here http://www.pf-cpa.com/excise_taxes.html that Puerto Rico is adding 32% excise tax to all vehicle imports. This by itself would add about 6k to the price of any 18K car. Could you ask your dealer to provide you with a price breakdown showing who really gets your money? Maybe you are angry at the wrong people.
When I went to the dealer all the vehicles had the government sticker with the pricing and the taxes. When I confronted the salesperson with the pricing, his explanation was exactly the same that you and the others are giving me.

But I was there and saw the government stickers and pricing matched USA prices. When you added up the tax listed by the government in the sticker, it did not amount to the asking price.

SO, I confronted the salesperson with this and that is when I got the professional response that "that is what Management is listing the car" with that under tone "if you don't like it leave it".

Think about it: They are asking me $18k for the basic model WITH NO RADIO. Why would I pay that for a ForTwo if I can get more space, more equipment and same mileage with options like the YARIS, BRIO, and RIO among other? The car is cute... BUT NOT THAT CUTE!

And if the attitude towards pricing is so bad, Can you imagine the service?

Thank you for your comments and your input.

ENJOY YOUR SMARTS!!!!!!!!!!!!!!!!!!


Daniel said:
Carlos,
I am not sure about Puerto Rico pricing, could there be high import taxes there? High local sales taxes? I know that car pricing in Europe can vary greatly from one country to another due to stuff like that. ... in 2008 a local company here imported smart cars by themseves (not officially smart usa) and tried to sell them for 30K. Is this an official dealer for smart cars who offered you that price? What was the explanation not to honor your reservation price? Was just wondering.
When I went to the dealer all the vehicles had the government sticker with the pricing and the taxes. When I confronted the salesperson with the pricing, his explanation was exactly the same that you and the others are giving me.

But I was there and saw the government stickers and pricing matched USA prices. When you added up the tax listed by the government in the sticker, it did not amount to the asking price.

SO, I confronted the salesperson with this and that is when I got the professional response that "that is what Management is listing the car for" with that under tone "if you don't like it leave it".

Think about it: They are asking me $18k for the basic model WITH NO RADIO. Why would I pay that for a ForTwo if I can get more space, more equipment and same mileage with options like the YARIS, BRIO, and RIO among other? The car is cute... BUT NOT THAT CUTE!

And if the attitude towards pricing is so bad, Can you imagine the service?

Thank you for your comments and your input.

ENJOY YOUR SMARTS!!!!!!!!!!!!!!!!!!


Daniel said:
Carlos,
I am not sure about Puerto Rico pricing, could there be high import taxes there? High local sales taxes? I know that car pricing in Europe can vary greatly from one country to another due to stuff like that. ... in 2008 a local company here imported smart cars by themseves (not officially smart usa) and tried to sell them for 30K. Is this an official dealer for smart cars who offered you that price? What was the explanation not to honor your reservation price? Was just wondering.

willjsoto said:
Carlos:

What model were you looking to buy?

Mine is a Passion Cabrio with all the packages available (yeah, even the leather heated seats, as if I'm gonna need that here where it is 85 degrees all year long) and I payed $24K. Taking all the taxes, exclusivity and other things into consideration I would say that eventhough it is a lot more than in the States, it's like that with most European cars here.


When I bought my '05 Mini Cooper the price difference was about the same ($18K in the States vs $25k here).

BTW, I reserved a smart while I lived in Arizona, and once I moved back to Puerto Rico I asked for a refund and got it in a couple of weeks.

I understand your frustration, but you should now that customer service, and the way dealerships do business here is not the best there is.

Hope you get your refund and if you decide to get a smart after all, write me a comment and I will tell the salesman that helped me, to help you.
Carlos,
A base model Smart Pure in the USA is 12k … out the door, tax license and fees that is a approximately 14K. But here, we do not have 32% excise tax, here we just have an 8% sales tax. So with an excise tax of 32% the 12K Pure will cost the dealer already 16K. But the excise tax is not all the government fees yet in Puerto Rico. You really should post the sticker breakdown from your dealer, so that everyone can see the facts. And maybe I misunderstand you completely; and all you wanted to say here is that the Smart Car is too expensive for you, after adding up all those fees and taxes.

Have a great day
This doesn't help your situation but there's a hint that things are different in Puerto Rico on the smart USA website:

"*Prices effective January 1, 2009 for 2009 model year only. Prices are not guaranteed and are subject to change without notice. Excludes tax, title, registration, destination charge, options and other dealer fees. Pricing will vary in Puerto Rico."

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