I had a similar issue when I first got my cabrio.
First I will describe normal operating function.
Stage 0 = top closed
Stage 1 = top retracted to rear roll bar
Stage 2 = top fully retracted
Stage 3 = side bars (rails) removed
Stage 4 = top up (to stage 1) with side bars removed.
From what you are saying, with the side bars (rails) in place you can get the top to move from stage 2 to stage 1, then it will not go any farther?
Are you releasing the activation button and then pressing again? It is a two stage closing movement?
Can you lower and raise the top from stage 2 to stage 1 and back? (if not, it is a power issue)
Have you tried removing and replacing the side bars (rails)? And make sure they are firmly seated? (A good slap with the heel of your palm just above the rear latch is a good idea?)
Have you visually checked the track in the rail for any foreign objects?
(This is where I had an issue, a nut (or seed pod) had wedged into my track and the top wouldn't close.)
If all of the above check out, then it is time for a trip to the dealer?
Tim Devinney said: My warranty expired 4 miles and 20 days ago so it is going to cost me about 700 to 1300 to fix. joy, joy.
What a GREAT time for Smart to step in and boost customer confidence by telling this customer 20 days out of warranty they'll fix it free as it MUST have happened during the warranty period!
They might even sell another car because of it!.....(c;]
Penske doesn't HAVE to act like a banker closing the door dot on the clock.