Center, Dauphin, York, Lancaster, Cumberland, Adams Counties and anything in between. Calling all Smart car owners!
Latest Activity: Nov 5, 2012
Started by Eric Hughes. Last reply by MARK Nov 5, 2012.
Started by Rob Crowell. Last reply by MARK Jun 19, 2012.
Started by Junell Wright Jun 19, 2012.
I haven't been to the center in West Chester, PA. I noticed this new center under "The Scoop" page this site.
I called them and they are a Mercedes-Benz dealership. The individual who answered the phoned confirmed that they are now servicing and selling smarts. She said that they also have parts.
Pennsylvaniasmart center of West Chester1260 Wilmington Pike, West Chester, PA 19382(484) 313-1100
I hope my car, 2008 and now 50K, will not need any major service any time soon. If something happens, I'm going to try West Chester
I think you mean Devon PA which is about 10miles from WC. While on the subject of Devon I took my car there about a month ago because the ABS light was on and the gear shifter is getting tight again. Well they worked on the car(most covered by my extended warranty). When I left I thought something wasn't right but shrugged it off. A wk later and unfortunately 300miles away(Wheeling WV) I realize the car will not go into park. So they obviously didn't win my approval on my 1st repair there(just like Trevose and the horrible amount of times wasted to fix my gas gauge problem which I think is around a dozen times and it still isn't right). So I spent my trip with a car that wont go into park and its still like that since I can't afford to keep using my time off at work to fix my car(thank god for a 2nd car)
But as always still love my Smart-and obviously everyone I encounter does too!
Have you visited the new West Chester SMART facility yet? (or any others in the group for that matter)
Understand your frustration regarding parts and service. We're located in North Central PA, about a 4-hour drive from Pittsburg or Philadelphia smart Centers. That's one of the main reasons we held off purchase. Found a local mechanic that's been working on a few smart units for a couple of years. He's good and doesn't seem to charge more than "typical" auto work.
I then visited a few tire dealerships and asked about availability. The fronts are generally in stock but the rears are about a week delivery. When I shared we have a North Central smart user's resource group, one dealer said they'd keep at least one of each in stock for us. In turn I sent out an e-mail to all the users highlighting this option for quick turnaround. Good for them, good for us.
I'd recommend seeking out other smart owners in your area like we did. When businesses learn it's more than just one smart auto, but rather a few, that helps. Also provide the resources to help the vendor. When I had Kleen Wheels Dust Shields installed, I printed out the "How to jack up a smart…" pages in the owner's manual. Download the PDF manual and print specific pages. That made them feel better knowing what's the proper procedure without them taking a risk. For any in-depth maintenance, I provide the URL to smartUSA for Service Professionals:
It's 18-dollars for 24-hours. I offer to pay that fee if it saves a 4-hour drive each way to a smart Center. So far my mechanic hasn't needed it but nice to know he can. Hope this helps.
Any ideas where to buy tires? My local mechanic can't find any except tirerack.com which has no tread warranty. One shop only has winter tires. I need tires soon, which I am disappointed since the car only has 35k miles-I've NEVER needed tires this early on a car and I own another car with 325k miles on it
Also has anyone had the 40k mile service? I'm betting on $500 since the 30k cost me $400. None of the dealers offer prices close to each other on services-its a monopoly going on. Spark Plugs and an oil change isn't $400.
Just thought I'd let everyone know that the Dealer in Trevose is now out of business and the Devon dealership has reopened.
For those of you who are taking your smarties to other mechanics rather than the dealer, how do you or they get parts? Will smart provide them to a regular mechanic?
I'm asking because I've reached a point where I'm considering keeping the smart or trading it in for an insight. I love my smart but the drive to New Jersey for service is less than pleasant.
Actually my first smart Center Trevose experience was very good this past November We picked up a used Passion in September. Not knowing what is "normal" for smart, some things might or might not be warrantee related. My interaction with Trevose, by e-mail, phone, and USPS, was acceptable. Found the best method, at least for me, was to call ahead to Service and review what I wanted to accomplish. Then I sent a follow-up hard copy listing, via US mail, with the same details two weeks in advance of the appointment. Maybe a bit overkill but it's a 4-hour drive to this location for us in North Central PA. Wanted to make sure everything was done on one trip.
On arrival, both the Service Manager and Technician greeted me. They answered my questions, showed me the shop, provided a timeline for repairs, and the shop shuttle van takes owners anywhere free within a 10-mile radius while waiting. On return van pick-up from lunch, all tasks were completed and, to my surprise, items that I thought would be patched were totally replaced with new. That sort of smart warrantee service was nice for a change.
E-mail interaction with Sales, regarding non-Service work, has been pleasant as well. Whatever I asked for, including current hard copy brochure or typical auto operations, was taken care of. Will I return to Trevose? At this moment have no reason to say no, especially since the next closest location is Pittsburg or Germantown with more than a 4-hour drive.
What I would like to see are more Service options and locations for owners. Shared this a few times directly with smart home office too. You would think M-B would act as a secondary resource. Just a thought: I belong to the national Gold Wing Road Riders organization. We have a Website that lists Service locations, Honda as well as others who are able to work on them, even for older bikes. I've not located similar for smart although believe this would make everyone's life easier. They would need to be "OK'd" by owners that have used them and could recommend them. I've shared the smart Shop Professional's link with my local mechanic. I would gladly pay the 8-dollars per-day charge if it saved a 4-hour drive and taking off work to make the trip.
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