Center, Dauphin, York, Lancaster, Cumberland, Adams Counties and anything in between. Calling all Smart car owners!
Latest Activity: Nov 5, 2012
Started by Eric Hughes. Last reply by MARK Nov 5, 2012.
Started by Rob Crowell. Last reply by MARK Jun 19, 2012.
Started by Junell Wright Jun 19, 2012.
I LOVED the Dealer in Columbus...too bad its too far away(I was on a road trip when I stopped in there)
I got the first few times I was at Trevose that they were new-I really don't think they are Smart techs nor do they know ANYTHING about these cars. Thank God my extended warranty anyone can work on it so I will let my regular mechanic fix it-they've worked on my Plymouth for the last 10yrs. Even the dealer in Columbus betted that the techs never went to Europe for "Smart College". I don't see this dealer lasting. I was at Devon once and that was about a month before they closed. I want the dealer to do my regular service intervals but repairs aren't getting done by them. I also think I will be going to Annapolis-I can make a day of it when I am in that area.
And why not answer the phone for 3wks? They are not that busy-must got caller ID and see its me!! The last time I had a repair it was either drive their in less then 2hrs or no open time for several wks. This dealer I am sorry to say is getting shady.
WOW! Sounds like they really have you a wee bit torqued.
I bought mine in Devon and was only back once for service (warranty). The experience was pleasant as could be for taking a car for service work. (sometimes I'd rather go to the dentist!) I was only at SMART Trevose once and that was not for service work. It was a sort of open house.......was not impressed at all. Now with your report, I know I will not be going there should the need arise.
My original assigned dealer was to be Annapolis but I requested a change to Devon.....easier to get to, pretty much straight down the Pike.
The routine oil changes and state inspections I have done by a local garage that has earned my trust many years ago. Now with your input, should I need the services of an authorized SMART dealer it will be Annapolis.
I am sorry to hear of your plight, but do appreciate your post.
Additionally, I'm delighted to hear a bad dealer has not soured you SMART Love.
Just thought it'd be nice to post my two cents about the "local" Smart Dealer
Smart Trevose has the WORST service and as time goes on it gets worse by the minute. I've never seen a place like this-my regular mechanic doesn't play games with me nor do they try.
The dealer hasn't answered the phone in 3weeks...and when you leave a message they don't return it. I got one reply to an email but still that was 3wks ago and my warranty is about to expire-I SWEAR I am NOT paying for ANY repairs that need to be dealt with cause they don't want to answer the phone. That and WTH-my gas gauge issue has been worked on more then a half dozen times-even took it to a Dealer in Columbus OH. Trevose didn't pay a bill and I got stuck paying for a car rental 4months AFTER the fact. They had my car covered in grease on the inside on one occasion and I had to clean it up.
Really I am done with this dealer...if I got to I will go to Cherry Hill, Germantown or Annapolis..I am all for second chances but if you can't get it together after more then a half dozen trys then someone else will get my business.
That and I should add I bought a extended warranty...told one thing and when I got my actual cards in the mail they shorted me 5k miles. I love my Smart and waited patiently for it and I refuse to let this experience make me hate Smarts-its just time to move onto a dealer who appreciates the car-not a dealer who has multiple brands on the lot
Welcome tosmart USA insider
Sign Upor Sign In
Or sign in with:
Added by jwight
© 2014 Mercedes-Benz USA, LLC.
Report an Issue |
Terms of Service
Please check your browser settings or contact your system administrator.