A place to let us know if you have problems with your car and where and how it was handled.

You can also share your "general maintenance" experiences.
We met a guy in the Woodlands about 3 years ago and he gave some of you his card. I wrote down the information and called their phone number today (02-14-2013). European Concepts does still work on smart cars. Lother Bohnish died last year . . . . Here is their information:
European Concepts (RED BUILDING)
21645 E. Knox Dr.
Porter, TX
281-354-8500

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1. Rear wheels locked up. The emergency brake had rusted to the wheels after driving during a rain storm and the car sitting in the garage for thee days. smart USA had it towed to smart Sugar Land and the problem was fixed.
2. Transmission would stick in park and not go into reverse. FIX: smart Northwest put in a new clutch and the problem was fixed.
3. Ongoing A/C problems since the summer of 2008. Intermittent, frustrating, and of course always worked when I took it to the shop! FIX: smart Sugar Land is FINALLY installing a new blower motor, the resister to the blower motor. Still in the shop. Finger crossed
Thanks for doing this one, Jan. As a fairly new owner, I'm interested in what others are seeing.
I took my smart in to Sugarland for it's first scheduled maintenance. They did a great job, BTW.

The AC blower was cutting out when I went over a bump, so they replaced the AC blower motor and everything is great.

The automatic locks (you know, how it locks the doors after you start driving) had stopped working. The ticket said that they had "re-activated" the auto lock. Of course, they stopped working again about 2 weeks later. (Does anyone know how to enable the auto lock function?)

Other than the mysterious auto lock, there are no problems!

Chuck
UPDATE ON A/C Problems: smart USA called me and told me I had permission to take my car to smart Sugar Land. I called Joe Puccio, the new smart service rep, and went there on Thursday morning 6/3/2010. Joe told me Ryan, his best smart technician would diagnose the car. I had to leave it overnight for a part to shop. Joe and Ryan called smart USA repair problem person and told them it was the blower, resistor, and something else. And even though I'm out of warranty, smart USA said the labor and parts would be covered, no cost to me! I'm just thankful the A/C was acting up when I pulled into smart Sugar Land!

I got my car back today 6/4/2010 just after noon. It is so hot outside, I was almost home before I could really tell the A/C was working good. It still seems to take awhile for it to cool off when the car is very, very hot. IS THIS NORMAL?
Jan: You should be able to put your A/C on the lowest setting, (called LOCKOUT) one notch below the 60. You should feel REAL COLD AIR coming out all the time frrom the vents. Problem is, if you leave it ON LOCKOUT eventually the unit will freeze up and the temp starts to feel warmer. So. If the unit works..the LOCKOUT SETTING should tell you, and get you cold fast, but the upper settings should act like a thermostat in your house.

Jan in West U said:
UPDATE ON A/C Problems: smart USA called me and told me I had permission to take my car to smart Sugar Land. I called Joe Puccio, the new smart service rep, and went there on Thursday morning 6/3/2010. Joe told me Ryan, his best smart technician would diagnose the car. I had to leave it overnight for a part to shop. Joe and Ryan called smart USA repair problem person and told them it was the blower, resistor, and something else. And even though I'm out of warranty, smart USA said the labor and parts would be covered, no cost to me! I'm just thankful the A/C was acting up when I pulled into smart Sugar Land!

I got my car back today 6/4/2010 just after noon. It is so hot outside, I was almost home before I could really tell the A/C was working good. It still seems to take awhile for it to cool off when the car is very, very hot. IS THIS NORMAL?
Thanks Dr. Alex. I had it on 70, but when I did drop it down one notch lower to the LOCK OUT setting, it did get colder. I just need to remember to move it up once I am cool enough.

Does it really FREEZE UP? I've read some where on smartusainsider that that is not true.
Hey Everyone !! Im having somemore A/C probs as well. Its that same ol thing. Run it at 65 for a while, the temps drop to about 47 then 53 then 50 then higher, then about 15 min INTO that setting, it warms up and ends up at 64 degrees. So you drop the temp setting down one notch, and watch the whole cycle again, and end up at 64 65 degrees. NOT COLD AIR. So. To Joe and Ryann, Ryan said even the Mercedes have inadequate air. I said...NOPE. Heres my temp record and outside temps, and CHECK R OUT !!!. So. they did. I just dropped it off so they can put in the ordered part.....front to rear A/C hoses. I have a leak in the LOW SIDE A/C hose at the schrader valve...thats where the techs hook up the freon hoses when they diagnose the car. It was in the HOSE...not the little bicycle valve (schrader valve) So..I get Brand new hoses. PLUS....Im hoping they can diagnose the TIMEOUT A/C prob Im having. PLEASE JOE AND RYANN !!! Its Hottern Hell In Houston. Love, DrAlex
Yeah, Jan, it is normal on a scalding day like today! I have my fingers crossed that Joe and Ryan got you fixed up!! I know they gave it all they had, without any doubt.

Jan in West U said:
UPDATE ON A/C Problems: smart USA called me and told me I had permission to take my car to smart Sugar Land. I called Joe Puccio, the new smart service rep, and went there on Thursday morning 6/3/2010. Joe told me Ryan, his best smart technician would diagnose the car. I had to leave it overnight for a part to shop. Joe and Ryan called smart USA repair problem person and told them it was the blower, resistor, and something else. And even though I'm out of warranty, smart USA said the labor and parts would be covered, no cost to me! I'm just thankful the A/C was acting up when I pulled into smart Sugar Land!

I got my car back today 6/4/2010 just after noon. It is so hot outside, I was almost home before I could really tell the A/C was working good. It still seems to take awhile for it to cool off when the car is very, very hot. IS THIS NORMAL?
Ya Know Jan, at this age I am, Im never gonna say 100% on anything. So...Ive only been told that the BELOW 60 setting is the LOCKOUT. The Compressor is on ALL the time, but they probably have a deal in there that cuts it out IF it freezes. So...Im not any know it all, although I sure can sound like one !!! HAHAHHA !! Im just a chiropractor. And the older I get, the LESS i know . You probably heard right. DrAlex

Jan in West U said:
Thanks Dr. Alex. I had it on 70, but when I did drop it down one notch lower to the LOCK OUT setting, it did get colder. I just need to remember to move it up once I am cool enough.

Does it really FREEZE UP? I've read some where on smartusainsider that that is not true.
Dr. Alex, my A/C has never been 47 then 53 then 50 then higher, then about 15 min INTO that setting, it warms up and ends up at 64 degrees. How do you know it was that low, then warmer? Do you have some sort of temp reader. If that low setting is true, my A/C is STILL not working right.

Also, does ANYONE have a dark added tint to the roof? If so, has it helped cool the car?
Ive got a Digital Temp thing you can get at Radio Shack or Home Depot. Its cheap, tells you outside temp, Inside temp. These Digital Temp things are everywhere, and about $10. I logged all my temps, on each setting.....so I could OverWhelm them in Sugarland. HAHAHAHA . I think its a good idea.

Jan in West U said:
Dr. Alex, my A/C has never been 47 then 53 then 50 then higher, then about 15 min INTO that setting, it warms up and ends up at 64 degrees. How do you know it was that low, then warmer? Do you have some sort of temp reader. If that low setting is true, my A/C is STILL not working right.

Also, does ANYONE have a dark added tint to the roof? If so, has it helped cool the car?
Curb mishap.
I just need to be comforted...my teenage son "just lightly hit a curb" a week ago.
The car is at Smart Center Sugarland to repair the bent and cracked rear rim, and (it turns out) the bent rear sub-frame.
*sigh*
I know it will be good as new, but this is depressing.
Chuck

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