I cannot believe that this is happening!!! I bought my car there on Feb 28th and they didn't tell me at all that this was going on. I am so angry right now and I will get a lawyer tomorrow to sue the hell out of them for falsely selling me a car with an extended warranty when they knowingly knew they were closing. Am I the only angry person out there in Smart land??? I deserve an explanation and an alternative for service calls or they will get my car back with a huge lawsuit too. I am calling Smart headquarters tomorrow and I'm threatening to sue!
Your extended warranty is valid anywhere. It is the first 24,000 miles or two years you have to worry about. By the end of June we should be able to get standard warranty service, if needed, at any Mercedes Benz dealer in the country.
But we are still waiting for all the details to be ironed out. And if you had done any research about the smart around mid feb the press was all over the impending changes.
They still can't really say anything. It is out of there hands. You will be supported. They can take care of you over at Fiat. The same team has just moved next door.
At the point they sold you a smart they still had hope that all the time and money put into that dearlership would have some weight with smart USA. But it is outside Penske's hands
If your looking for an explanation from them then you need to go into the Fiat Studio and speak to Ryan. They are contractually unable to contact you.
how do you know so much Forest??? I would like to know? Will they honor my extended warranty?? How come the dealership hasn't sent anything out concerning their customers and their dealership???? I just want the truth!!!
The customer list is the intellectual property of smart USA, not Bergstrom. They can not contact you. If they did they could be sued.
The extended warranty is a third party warranty.
At the end of Feb My Fuel pump died in Madison. We thought it would have to be put on a flatbed and sent all the way to Milwaukee. My Roadside assistance from my insurance company balked a little and made a few calls. They found out the MB dealer in Madison would fix it. I called Smart Milwaukee and got the Phone number for the Warranty (because I keep crappy records and I have them in my phone) and gave it to the dealer in Madison. All was taken care of for me. And this was before the MB dealer knew anything about the future transition.
Anyone can service your car. Any one can Honor your extended warranty. And unless you plan on having a standard warranty issue in the next 2 months your all good. Mercedes Benz USA will be taking full control at the end of June. At that time we should get a nice list of all the NEW Places in the state where we can purchase and get warranty service.
But if you just want the best bargain for your money when you hit that 10K or 1 year service, stick with Eric and Kyle. They know these cars better than anyone else in the Region, not just the state. 100% Customer satisfaction for the past 2 year. Best in the country. Thats why it is such a loss and not there fault.