susai User Focus Group


susai User Focus Group

Hi fellow susaians. I have created this group to have a place for members and our susai administrator and moderators to gather and post what improvements that we like and things about susai that may make it frustrating or hard to use. Post your ideas

Members: 14
Latest Activity: Dec 14, 2012

Discussion Forum

All about Chat

Started by spicejax. Last reply by spicejax Nov 21, 2011. 8 Replies

Have you been on the susai chat yet? If so do you participate or just read it. What do you like about it or dislike? Are there any features you think it should have? MJBContinue

Tags: focus, talk, help, chat

What do you like on the Main Page?

Started by spicejax. Last reply by spicejax Oct 12, 2010. 5 Replies

What do you want on the main page? Is it where you spend your time most or do you hover on other pages?MJBContinue

Tags: enhance, like, improve, fix, main page

Add your questions for the susai Administrators here

Started by spicejax. Last reply by Jan in West U May 31, 2010. 11 Replies

I have noticed a great improvement in removing spam and spammers fast, this started in the last week of March 2010. To the admins, THANK YOU for a job well done. Keep up the good work.Since having a…Continue

Tags: question, admin


Started by spicejax. Last reply by Jan in West U Apr 19, 2010. 2 Replies

I have noticed that a few members are new to the use of our smartUSA provided web site and even some long timers don't know about some features.. So this Forum Thread is for us more savvy users to…Continue

Tags: fix, improve, find, search

Comment Wall


You need to be a member of susai User Focus Group to add comments!

Comment by Jan in West U on December 14, 2012 at 2:58pm

MJB - I guess you need to remove this group from SUSAI. I'd say it is dead with the ungroup up and going. Just my 2 cents!

Comment by Jan in West U on April 29, 2012 at 11:52pm

We can click LIKE on the entire conversation page but not individual comments like this one.

Comment by spicejax on August 7, 2011 at 4:48am

Jan, Ning has a 'Like' feature available. Admin can add it




Comment by Jan in West U on August 6, 2011 at 10:23pm
Suggestion: can a "like" button be added so we can click '"LIKE" on comments we 'LIKE'?
Comment by james g on July 29, 2011 at 8:48pm
i was wondering why the chat window was missing from the bottom of my screen...
Comment by Forest on July 29, 2011 at 11:38am

Fill the service holes.  To many of those who purchased a smart from one of the former stand alone dealers are now stranded without service.


And telling folks to check back in 3 months to see if there is a new dealer, when the warranty is only good for 3 years, is NOT an option

Comment by spicejax on July 29, 2011 at 10:54am

I think the 'forum' section/page could be arranged better. A dedicated 'How to use sUSAi page would be very useful, especially for new members.




Comment by spicejax on July 29, 2011 at 10:49am
Back to sUSAi. Some dedicated pages for the main issues like Dealer locations with a google map. A page for communication form DVI/smart. A page with contact info for regional field managers for owner to communicate to. By the way the MBusa line is horrible with it's automated operator (that is real annoying).  The smartUSA is better with it's choice of two. lol
Comment by spicejax on July 29, 2011 at 10:15am

In the offline world: A update on the availability on MB dealers also servicing smarts is needed. From what I've seen owners are 'scared to death' over getting serviced. I saw a person who traded for a Honda just because of that.



Comment by spicejax on July 29, 2011 at 10:09am
Well, I'm here of course. Let's see if we get some more folks in here as the day wears on.  I bet only a couple of us miss chat so far. I'd like to that useless 'polls' link removed. A 'timeline' page for the all the new things that are in the pipeline for the smartCenters. Would be useful (especially to relieve some of the tension out there).

Members (14)


find a

smart center



  • Add Photos
  • View All


  • Add Videos
  • View All

© 2017   Mercedes-Benz USA, LLC.   Powered by

Badges  |  Report an Issue  |  Terms of Service