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smart USA insider is an official forum for smart owners and enthusiasts to discuss their cars and the overall smart experience. smart USA will not provide vehicle technical assistance or respond to complaints or product issue inquiries on this website. If you have a complaint about your vehicle or if you wish to obtain an immediate response to vehicle technical questions or product issues, please contact smart USA customer service by email (customer-service@ib-smart.net) or phone at 1.800.smart.USA (762.7887), or contact your local dealer directly.