My smart has started doing this thing where it won't go in gear, usually when I first start it, and go to put it in gear, the only things that show up in the display are park and neutral, when I put…Continue
"This post is 7 years old. Anyone tried to get smart USA to cover this problem recently? My '08 cabriolet has 60K miles and started having this issue several months ago - often won't shift into reverse and sometimes drive when…"
"Well it's Monday and the guy was there. They took it in and about an hour later it was done and detailed. No charge, and I was on my way. Car looks brand new and so far so good. I notice a lot of bad reviews for the Tampa Mercedes place…"
"Agree. Besides, I personally don't expect the Mercedes dealer to keep several smart technicians on hand as I can't imagine they get enough smart cars to justify having much more than 1 tech. Although 2 would be nice. :)"
"Unfortunatly people do get sick, and most dealerships are running on a bare bones staff these days. You did the right thing by NOT yelling and screaming as it wasn't their fault. I'd guess they may be a little more responsive if you work…"
"Well we went in and apparently they need to hook our car up to a smart network system which will download and install an update specifically for the clutch issue. Unfortunately, this involves the people at smart which were not available on the…"
You really know what you're talking about!
I copy-pasted everything in case Smart decides they don't want to support this kind of conversation.
So, here's my rant, entitled STUPID LITTLE SMART CAR
K, my Smart car is NOT SMART.…"
"So, are they saying that they will not replace the clutch?
I guess they don't call intermittent failure "failure".
I've been in dangerous situations because the clutch decided not to go into reverse. I've been stuck…"
We just bought "Button" the beginning of August '10. It's a 2008 Passion Cabrio and just hit 10K. We noticed this problem and mentioned it when we took it in for inspection and it's 10K checkup. They couldn't…"
"Thanks Forest & Kathleen for your support and practical ideas.
I'll do this:
1) Give the dealer one more opportunity, telling him my next step.
2) Check out the link and Yelp ideas you gave me, Kathleen
3) Call the 1 800 number.