Jonathan Gourd
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  • Dracut, Massachusetts
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  • Manfred Kopisch

Jonathan Gourd's Discussions

2013 Electric Drive "Brake Failure" display

Started this discussion. Last reply by Brandon Mar 22. 25 Replies

As I pulled into my garage tonight the dash display read "Brake Failure - Workshop" just as I parked it. I turned the car back on and it displayed it again just as I put it in gear. The breaks did…Continue

Tags: display., failure, Brakes, Drive, Electric

Battery Lease unit spec.

Started this discussion. Last reply by Kamaal Nov 14, 2013. 1 Reply

Howdy folks,Something has been bothering me for a few days and i just need to get it out. Why is it that all the sales literature talks about the battery spec in kWh yet the battery lease agreement…Continue

 

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Donna Garlitz liked Jonathan Gourd's photo
Sep 10
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Sep 9
Jonathan Gourd commented on Jonathan Gourd's photo
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Dalek Drive

"That makes me want to put shiny balls all around it and a plunger on the front. Maybe smart could pay me to do it and then promote the hell out of it? ;)"
Sep 8
Brandon replied to Jonathan Gourd's discussion 2013 Electric Drive "Brake Failure" display
"?? I've spilled water in the trunk and haven't had any problems. And when it was raining my shoes were wet and the water got on the floor and nothing happened. My ED has been flawless, 8 months."
Mar 22
Donna Garlitz replied to Jonathan Gourd's discussion 2013 Electric Drive "Brake Failure" display
"this is a very scary problem i am now not allowing anyone to drink in my car, but i never did anyway for fear of discoloring in case of spill now i worry about transporting  fluid like milk in my car and am looking for a case to fit in my truck…"
Mar 22
Manfred Kopisch replied to Jonathan Gourd's discussion 2013 Electric Drive "Brake Failure" display
"Charging me almost $400 for fixing a problem that is cause by a poor design if not mis-design by Mercedes-Benz is not my idea of step-in-the-right direction. I appreciate that you will follow-up with engineering. In my opinion this requires an…"
Mar 21
Eric Angeloro - smart USA replied to Jonathan Gourd's discussion 2013 Electric Drive "Brake Failure" display
"Hi Manfred, I am happy to hear they got back to you today, but was hoping for a better outcome. Considering the nature of the damage and the warranty policy, a 10% discount is a step in the right direction.  I will be sure to follow-up and…"
Mar 21
Jonathan Gourd posted photos
Mar 21
Manfred Kopisch replied to Jonathan Gourd's discussion 2013 Electric Drive "Brake Failure" display
"Customer Care finally called back. First to hear one more time what happened (I provided that already Wednesday to Customer Care), then a second time to let me know that they talked to the dealer and determined that this is all our fault since we…"
Mar 21
Eric Angeloro - smart USA replied to Jonathan Gourd's discussion 2013 Electric Drive "Brake Failure" display
"I will ping Randy."
Mar 21
Manfred Kopisch replied to Jonathan Gourd's discussion 2013 Electric Drive "Brake Failure" display
"The car is now for half a month in the shop while MBFS keeps charging for the lease. It took 12 days for the repair and now Customer Care has the case for the second day without any resolution. Randy from Customer Care left yesterday a call-back…"
Mar 21
Jonathan Gourd replied to Jonathan Gourd's discussion 2013 Electric Drive "Brake Failure" display
"There is no way Manfred should have to pay for his repair. Clearly, this is a design defect. The fuse box needs an airtight cover."
Mar 21
Eric Angeloro - smart USA replied to Jonathan Gourd's discussion 2013 Electric Drive "Brake Failure" display
"That's OK. I can have it looked up by RO#."
Mar 20
Jonathan Gourd replied to Jonathan Gourd's discussion 2013 Electric Drive "Brake Failure" display
"I could. It is mostly illegible due to the atrocious hand writing of the technician though."
Mar 20
Eric Angeloro - smart USA replied to Jonathan Gourd's discussion 2013 Electric Drive "Brake Failure" display
"Hi Jonathan, Can you email me your repair order please if you're comfortable. eric.angeloro@mbusa.com Want to look into this. E"
Mar 20
Donna Garlitz replied to Jonathan Gourd's discussion 2013 Electric Drive "Brake Failure" display
"man that stinks I do not let anyone drink inside my smart and will make sure when i transport food and drinks that nothing will spill out thanks for the tip. with the design flaw we should be warned about it"
Mar 19

Profile Information

I've been a smart owner since
August 20, 2013
Location
Dracut, MA, USA
My smart's name
Matilda

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