"Our Smart ED was for a week with the dealer. They did two software upgrades and assured us that would fix the sudden unexpected engine shut off. We didn't really feel very confident, but took the car back. Sure enough we had another engine shut…"
"We just had another problem with our Smart ED. This time it turned itself completely off - while driving!!! Luckily it was only in a residential area going around 25 mph with no one behind us. That is unbelievable dangerous and I wonder what could…"
"Great to hear that you - like Jonathan - got this repaired under warranty! Too bad they made me pay almost $400 for repairing/exchanging the corroded parts.
The main question though is the one of safety. How come these parts corrode? Moisture seems…"
I had my Smart for 7 months when that happened. Mercedes was relentless in claiming that this would not be a warranty issue. There was never any visible water we could see. It just accumulates down there and due to Mercedes's…"
I'm glad nothing happened to you. I remember how scary it was when my Smart wouldn't brake due to this mis-design. Please let us know whether your Mercedes dealer also identifies accumulated water under the passenger foot mat…"
"Charging me almost $400 for fixing a problem that is cause by a poor design if not mis-design by Mercedes-Benz is not my idea of step-in-the-right direction.
I appreciate that you will follow-up with engineering. In my opinion this requires an…"
"Customer Care finally called back. First to hear one more time what happened (I provided that already Wednesday to Customer Care), then a second time to let me know that they talked to the dealer and determined that this is all our fault since we…"
"The car is now for half a month in the shop while MBFS keeps charging for the lease. It took 12 days for the repair and now Customer Care has the case for the second day without any resolution. Randy from Customer Care left yesterday a call-back…"
Thanks for your reply. My dealer just informed me after 10 days that the car is now repaired and it will cost me $441.43. 'm completely stumped by this. This seems to be a serious design flaw. I almost had an accident with…"
Did you get billed for the repair? My new Smart ED has exactly the same problem. Brake Malfunktion. The technician found the problem right away - the wet fuse box under the passenger carpet. The problem is we never spilled anything…"