I called twice and both times they say your approximate wait time is 5 minutes and then you are instantaneously connected to a rep when you wait 5 more seconds. Then wait, you ask the rep for your delivery date, they say they cannot tell you that! Then you ask...can you get a very approximate date since I have already configured the car? Cannot help there either!
But this gets better...you tell them "Well, a lot of folks will be inclined to cancel if they cannot even get an approximate date"...the answer..."Give me your drivers license number and I will cancel your reservation right now!"
Now that is a well trained rep who is determined to reduce the queue of waiting customers! I asked for a manager who was much more helpful.