delayed delivery... price issues

ok, so back in October 2007 I made the $99 reservation.
Only now, in January, 2009 have I finally been asked to confirm and make choices for my vehicle.

The original 2007 reservation talked about dealerhip contact within a few months, etc. That never happened.

Has anyone protested to any price increases for delivery of 2008 or 2009 models, given that promises were never met back when ordering in 2007?

Views: 2


You need to be a member of smart USA insider to add comments!

Join smart USA insider

Comment by puzzlejunkie on February 9, 2009 at 2:47pm
K—you write like a lawyer. Your personality comes across as ‘gimme something for nothing’ and ‘not very nice at all’. Every person I’ve ever met that has managed to buy their smart car understood, accepted and dealt with every bump and hump along the way to their joyous purchase of their dear, darling, fabulous, marvelous little wheeled friend. In MY opinion K, and I know you realize everybody is allowed to have one—this is America, I feel that you’re not nice enough to own a smart. Leave these cute little guys to those of us that appreciate them, understand the process and know how to ‘go with the flow’.

After all the conversations in this thread with all the information provided by GR & Jim I am amazed you’re still so disgruntled. If you insist on your smart car, exactly as ordered and at the cheapest price possible, get on the freaking phone and call up all 76 smart car dealerships across the nation. Convince them to sell you that perfect orphan at your perfect price. Now. Any reservation holder can do this. Bet you can’t make it happen K.

PS: Yaaaayyyy Jim Yedor! Articulate, intelligent, diplomatic and smart car smart! You’ve taught me things I didn’t know.
Comment by grwhitaker on January 7, 2009 at 12:05am
k-if you really want the car, remember that smart USA and the dealer are holding the face cards. But, by the time your car gets here, they may be dealing on cars, and you may be able to get them to reduce the price back to the 2008 levels during the deal, or throw in a tire warranty or one year extension of the warranty. If you want one sooner, talk to your assigned dealer, or any other dealer that may be close to you about what orphans are available.
Final thought-is $400 really a deal breaker? Only you can answer this.
Comment by k on January 6, 2009 at 11:47pm
gr... what you say makes sense. I just don't think they thought it though completley in those early months. They seem to be playing catch up now.. e.g. trying to force me to agree to changed terms before I configure my order.
Comment by grwhitaker on January 6, 2009 at 11:43pm
k-the reservation/configuration process is really a very efficient method to sell a car when it is first being introduced to a marketplace.
The reservation system creates the original demand quantity for smart USA and smart Gmbh so they have a reasonable guess as to how many cars to import and to what area of the country. The configuration process further refines the quantity, color, model and equipment for the cars being imported. All in all, smart USA is importing cars that someone has, at some point, expressed a commitment to buy from a dealer in the system and not to sit in inventory at a dealer. Most car companies forecast what to build, in what color, and with what equipment, based on forecasts of previous sales and what the dealer believes they can sell. Think of it this way-4 models (pure coupe, passion coupe, passion cabrio, and now brabus) X 6 panel colors X 2 tridion colors (silver or black) = 48 different model/color combo's. Add the various equipment available ( X X X ) and you can see the problem-how are they to forecast production and purchase correctly on a new product with no sales track record? It doesn't quite work like an iPod or an LCD monitor, because you don't have the multitude of options that would make the item unique and different.
just my .02
Comment by Jim Yedor on January 6, 2009 at 11:37pm
"Monitoring" ZAP? I do have an opinion on the ZAP/ Daimler litigation but in the end it will probably resolve itself in Daimler's favor. ZAP's contention is basically that they proved the "market concept" of the smart and designed the software to meet US emissions, then Daimler induced California to delay approval robbing them of their most lucrative market. Reality is a little different. ZAP cars were converted by G&K Automotive which is down the street from me. They are licensed to convert a maximum of 5,000 cars per year. ZAP was buying excess inventory from European distributors, and G&K was converting them (one at a time). a Cabrio was $32,000. Penske will buy and bring in 30,000 cars this year and sell Cabios for $18,000. Big difference. The ZAP business model was not sustainable.

I've met all of the principals involved- The president of ZAP, the guys at G&K, the German investor who put up the $4 million to convert and certify the cars. Lot of unhappy people at this point.
Comment by k on January 6, 2009 at 11:26pm
I to have been awaiting years for the Smart. I also was monitoring Zap for delivery. So Jim... I heard that ZAP had some litigation with Diamler about distributing the Smart car.. do you have any thoughts about ?
Comment by Jim Yedor on January 6, 2009 at 11:23pm
Why pick on me? You ordered late. I waited 2 and half years for a smart from ZAP and never got it. $1,000 deposit, later refunded. Then a year with smartUSA. If your smart costs you a little more it's on you, not me. And it may be where you live. Large metro areas get more cars.
Comment by k on January 6, 2009 at 11:22pm
No one can tell Diamler or Smart how to operate their business. But, if customer satisfaction is at all a concern (regardless of what your so called lawyer-like small print language may have said)... then they should have stepped up to the plate and acknowledged those who made reservations way back when and insure that these individuals are cost protected. Wal-Mart would do no less if they could not stock a hot item.
Comment by k on January 6, 2009 at 11:19pm
GR... I do understand everything Jim is saying. He seems to have a complete blind eye to anything in contrivention of Smart. I am enthusiatic about the car (I have seen it in use for years overseas). I was anxious about buying one. But given the arrogant position of Diamler and the bogus reservation and distribution methodology they institued, I am rethinking the decision.
Comment by k on January 6, 2009 at 11:16pm
Well Jim, certainly nothing you could say could convince me. You only took a few minutes to get to my post. I have read the representations made by SmartUSA back in 2007. You got your delivery, I did not. Maybe it is just where I live. BTW, what about your picking up the tab for the difference in price?

find a

smart center



  • Add Photos
  • View All


  • Add Videos
  • View All

© 2017   Mercedes-Benz USA, LLC.   Powered by

Badges  |  Report an Issue  |  Terms of Service