Yesterday I took my little car in for service. I had a few small issues, nothing extreme. My tire light wouldn't go off for a few days; the parking brake, which I had replaced a few months ago, wasn't holding the car, and was discovered to need adjustment; often I remove the key and it beeps a warning, even though lights and wipers and such are off; and on occasion, it bucks like a little bronco, for no reason. They fixed the brake and tire pressure, and noted the beeping problem, which smart says has been reported, and they're working on, but have no idea the cause. As for the bucking, one of the technicians, Bobby, went out and drove around with me for about 20 minutes, trying to see if the bucking would happen. Of course it didn't, just like a kid at the doctor. But I was impressed with the dedication of the staff. Then Jim Osbourne, my contact any time I need service, took it for a wash and vacuum, and I had it back in 15 minutes.
I am lucky to have this smart center just 15 minutes from my house, where everyone is so friendly and helpful.