TREATED GREAT IN ST LOUIS AT PLAZA

I just want to say that the treatment I recieved at Plaza Motors in Creve Coeur, Mo. was GREAT. Marissa and Jamie have gone out of their way to insure my satisfaction with my new Cabroilet that I recieved on June 25th. The same goes for Steve, the head service technician. After spending the better part of an afternoon at the dealership and owning my own retail business, I understand the pressure they are under to try to please people who are waiting on a product in extreme demand with very short supply. I have been impressed with having recieved numerous calls from them since I got my car just to see how things are going. I have bought many new cars and my past experience is generally that after the sale you are lucky to even get them to return your call. I do have a car reserved, however I went ahead and purchased an orphan, and yes it had dealer add-ons. This was made clear to me before I ever traveled to St Louis (a 5 hour drive). I do not fault the dealership at all for trying to make a profit as this is what the American economy is built on or at least used to be. Chances are if you owned a dealership and had cars that were turned down when they got there, and you could jazz them up with a few cool extras and make a few thousand, you would. Afterall before I drove away there was a gentleman who offered me several thousand more than I paid.

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Comment by Steven C. on July 12, 2008 at 5:04pm
We are on the reservation list as well as the orphan list. We just received our orphan 3 weeks ago. The dealer add-ons were not what we wanted, but rather that wait for "our" car, we took the orphan. The car ran OK, then the engine light came on, and the engine started to mis-fire. Our dealer, smart of Louisville, KY was the greatest at trying to fix the problem, "to no availe", even the smart tech people got involved. Still no answer on the fix of the engine mis-firing. Finally, after 2 1/2 weeks of trying to remedy the issue, the brand manager himself, "Will" found us an optional orphan, from a Passion to a Cabriolet, and integrated the Lemon Law on the 1st orphan....
We have had dealings with several dealers since we have been married, and we think our smart dealer is totaly top knotch. They went way out of their way to help, from our sales with Travis, the service mech Shawn, and the manager himself Will.
I wish everyone the service we received

Steve & Sherry
Comment by angel on July 12, 2008 at 11:47am
At first I was not happy about dealer add ons. But with the low margin of profit it makes sense. At least you get something for the markup and not just paying more for nothing. And it could be that little bit that helps a dealership stay in business in the long run with the down turn in the economy. I know I want my local dealership to be in business down the road to be able to service my car and do warranty work if issues arise.

Glad to hear your experience was positive.
Comment by Boomer's Rock on July 12, 2008 at 6:07am
Bobby, great to hear about the fantastic service in St Louis!
Comment by Judy on July 11, 2008 at 7:56pm
I bought my blue passion cabriolet at Plaza Motors on June 21st and also had excellent service from Jamie and Marissa. I'd hate to think that my 10,000 service, etc., will be grim experience. I'm keeping positive.

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