So called PLX on Monday afternoon and spoke to Mike the supervisor. Told him about the defective gauge (after waiting for it for 40 days) and he said he would send one out as soon as humanly possible, and that "heads will roll". I asked why the president didn't bother to reply to my email, he stated that he handled that stuff. (So I don't get a reply??? Or better yet a valid resolution? Glad to see that MIke "handled it") I have yet to see the company actually reply to any email. Or take any proactive measures.

So to my shock, the device actually shipped "Express" today, not just "electronically received," it looks like it actually went out the door. It is supposed to have a call slip in it to return my defective device... although I wish they'd just let me keep it... could use a gauge for my husband's car, and so far the red line isn't too obstructive.

Looks like I'm not as bad off as some others, went to the PLX forums and there were people that ordered in Oct. and hadn't received their devices yet (as of their last post earlier this month)... so 40 days look pretty good for this company

Views: 0

Comment

You need to be a member of smart USA insider to add comments!

Join smart USA insider

find a

smart center

go

Photos

Loading…
  • Add Photos
  • View All

Videos

  • Add Videos
  • View All

© 2014   Mercedes-Benz USA, LLC.

Badges  |  Report an Issue  |  Terms of Service